Elegant European Labels / Edgy lifestyle dressing

Privacy Policy


 

SHIPPING & HANDLING

As soon as you place your order you will receive an order confirmation email.

All orders will be picked and packed for dispatchment from our store within 3 working days of you placing your order.

Delivery Time:

Once your order is ready for dispatchment you will receive an order shipment email.

Please then allow for the following working days for the order to reach you:

State

Metropolitan

Rural

NSW

4 Days

5 - 6 Days

QLD

6 Days

7 - 8 Days

SA

4 Days

5 Days

TAS

5 Days

5 -6 Days

VIC

3 Days

5 Days

WA

6 - 7 Days

7 - 9 Days

 

DELIVERY RATES

Australia:

Australian Standard delivery is $10.00

PAYMENTS

Kabucci accept the following methods of payment:

  • Visa
  • MasterCard
  • PayPal
  • Afterpay

 

RETURNS

At Kabucci we hope you love your new purchase. Please let us know if you are unhappy, and we will happily refund your item(s). Please contact us within 3 days of receipt. Your items are to be unused and in their original condition. All items are to be returned to us within 7 business days at the customer’s expense.

All returns or exchanges must be posted to the below address with a copy of your receipt and original purchase order. If you do not have this info, please call the store and we can have one emailed to you. Please send a note with as much info as possible with your return.

KABUCCI
3B SEAMARK

FIRST AVENUE
MOOLOOLABA QLD, 4557
AUSTRALIA
Ph. 07 5477 7799

Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact us prior to sending your item(s) back so we can assist you with this process.

Returns will be accepted subject to the following conditions:
- Items are returned to Kabucci within 7 days of receipt.
- Items are in original condition, with all tags and packaging intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
- Please note that, in the absence of any fault, returns are not available for any SALE items.

All returns remain the responsibility of the purchase until received by Kabucci.

Faulty items:

If you believe your item is faulty, please contact Kabucci Customer Care at kabuccionline@gmail.com prior to sending it back to us.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians. 

What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention.

If you still have questions about our returns policy, feel free to call or email us.

Kabucci Garment Care Instructions

Be sure to read the care in structions on your Kabucci garment for specific care instructions.

SIZING

 

XXS

XS

S

M

L

XL

Australia

6

8

10

12

14

16

UK

4

6

8

10

12

14

USA

2

4

6

8

10

12

Italy

32

38

40

42

44

46

France/Spain

36

34

36

38

40

42

Other

 

0

1

2

3

4

If you have any specific questions on sizing, please email kabuccionline@gmail.com

 

PRIVACY POLICY

At Kabucci (ABN 30 532 581 003) we are committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. 

We will only use your personal information for the purpose it was intended. If you no longer wish to receive any information from us, please unsubscribe from our email service.

  1. What information do we collect?
    We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. 

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

    What do we use your information for? 
    Any of the information we collect from you may be used in one of the following ways: 

    To personalize your experience
    (your information helps us to better respond to your individual needs)

    To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

    To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)

    To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    To administer a contest, promotion, survey or other site feature

    To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  2. Note: If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of all emails or you can contact
  3. kabuccionline@gmail.com
  4. There is no cost associated to unsubscribing from Kabucci email lists.
  5. Contacting Us
    If there are any questions regarding this privacy policy you may contact us using the information below. 

    Kabucci
    3B Seamark, First Avenue

Mooloolaba QLD 4557 
Ph. 07 5477 7799
kabuccionline@gmail.com

 

TERMS & CONDITIONS

STOCK AVAILABILITY

While Kabucci makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either refund your purchase, or exchange it for something else of equal value.

AFTERPAY PURCHASES

Our company policies and systems do not support refunds with Afterpay. All sales made through Afterpay are final. Afterpay is a separate entity, any queries in its regard must be emailed to them directly.

ORDER CANCELLATION
As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact kabuccionline@gmail.com as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.

SALES + OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:
- Promotions are only applicable to orders over the minimum value threshold specified in the offer.
- Promotions are only applicable to products specified in the offer.
- Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions).
- You must be logged in to your account to use a promotion code.
- For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply.
- Codes are valid for one use per customer unless otherwise stated.
- Kabucci takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed.
- Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any product faults).
- A full-priced item purchased with a promotional discount does not qualify as a sale product.
- Kabucci reserves the right to end any promotions, sales or discount offers at any time.

Please contact Kabucci Customer Care at kabuccionline@gmail.com if you have any further inquiries or queries in this regard.

EMAIL MARKETING
For the subscription and receiving of emails, we do follow the opt in/out policy. If anyone wants to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at kabuccionline@gmail.com

CUSTOMER CARE

Need help? Email us at kabuccionline@gmail.com 

or call us on +61 7 5477 7799 between 10:30am – 2.00pm, Monday to Friday AEST.